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PART A: INTRODUCTION
These terms govern the use of https://babyandmummy.com.au/ (Website). By accessing, using, browsing, registering with, contributing to or purchasing from any area of the Website, you agree that your access to, use of, and purchase of any goods from the Website is subject to these terms and all applicable laws, and is at your own risk. If you do not agree to these terms in their entirety, you must not use this Website. When purchasing goods from the Website, these Terms and Conditions form a contract between the customer (you) and Marco line Pty Ltd ABN 36 643 744 209 and apply to the ordering, purchase, fulfilment and delivery of goods from the Website. Please read these Terms and Conditions carefully before placing your Order as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
Importantly, this means that if you are buying products from us:
If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Service Centre and a representative will be happy to assist you. The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9am until 4pm (Australian Eastern Standard/Daylight Savings Time).
The contact phone numbers for our team are:
Callers from Australia: 0451387728
or contact us via email [email protected]
Business Day means a week day in which trading banks are open for the transaction of banking business in Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Marco line pty Ltd Online.
Delivery Fee means the fees charged by Marco line pty Ltd for the delivery of Goods.
Gift Card means an electronic gift card issued through this Website, through the acquisition of which you or a recipient may make non-cash payments for goods from the Website in Australia.
Goods means the items offered for sale which are described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency’s rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Marco line pty Ltd Online.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means:
where Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, in Australia, the specified price includes GST);
where a country other than Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, this does not include Australian GST). For the avoidance of doubt, the Price is charged in Australian dollars and is subject to conversion to your local currency by your financial institution and any other Taxes levied by any applicable government authority)
Privacy Policy means the Marco line pty Ltd Privacy Policy found on the Website Privacy Policy.
Returns Policy means the Marco line pty Ltd Returns & Exchanges Policy found on the Website Returns & Exchanges.
Tax means any goods and services tax, value added tax, or other taxes, import fees, duties, tariffs, or other imposts or charges which may be payable in relation to your order.
Terms and Conditions means these terms and conditions governing the Website and any activities and transactions occurring via the Website, including Part B: Terms and Conditions for the Sale of Goods on the Marco line pty Ltd Website, Part C: Gift card Terms and Conditions; Part D: Marco line pty Ltd Rewards Loyalty Program Terms and Conditions; Part E: Terms and Conditions for Submissions and Part F: the general terms of use, as amended from time to time.
Website means www.https://babyandmummy.com.au/
we or us or our or Marco line pty Ltd or Marco line pty Ltd Online means Marco line pty Ltd, ABN 36 643 744 209.
you or your means you as the user of the Website, including as a purchaser of Goods from Marco line pty Ltd.
PART B: SPECIFIC TERMS AND CONDITIONS FOR THE SALE OF GOODS ON THE Marco line pty Ltd WEBSITE
3.2. An Order submitted by you on the Website in the manner described in clause 3.1 is an offer by you to purchase Goods for the Price (which for the avoidance of doubt, includes GST for deliveries to Australia) plus any Delivery Fee as specified at the time you submit your Order. That offer cannot be withdrawn by you without our prior consent.
3.3. You acknowledge that all Orders through the Website are with respect to Goods intended for personal and domestic, non-commercial use only and quantity restrictions may apply.
3.4. In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Marco line pty Ltd Online will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in an Order, Marco line pty Ltd is under no obligation to resend your Order if it is shipped to the address provided in the Order and not subsequently returned to Marco line pty Ltd. You agree to obtain consent from the recipient of a gift when providing their personal details to Marco line pty Ltd Online.
3.5. You may Order from Marco line pty Ltd Online if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
3.6. You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations of your Order or changes to the Goods in your Order may only be made by agreement unless otherwise required by law. However, we will allow you to return Goods in accordance with the Returns Policy, including where payment has been made wholly or partly by Gift Card.
3.7. Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order in accordance with clause 7. Subject to clause 3.3, you can order as many Goods as you would like in an Order up to the total Order value of AU$2,000.
3.8. You will be provided with an automatic Order number upon submission of your Order. The Order number is required when contacting our Customer Service Centre.
3.9 In submitting an Order you represent and warrant to Marco line pty Ltd Online that:
4.2 When we accept an Order, it represents an agreement by Marco line pty Ltd Online to supply you the Goods in accordance with the Order and these Terms and Conditions.
4.3 In the event that we reject an Order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order wherever possible. Marco line pty Ltd Online will not be liable to you for your loss or that of any third party for the rejection of an Order.
4.4 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within twenty five (25) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Marco line pty Ltd Online is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
4.5 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order in accordance with this clause 4.
5.2. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Marco line pty Ltd Online will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular Good.
5.3. Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we may reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, Marco line pty Ltd Online will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.
5.4 You acknowledge and agree that:
6.2 Prices are displayed in Australian Dollars. Where a delivery address within Australia has been nominated, the Price includes Australian GST (currently 10%). Where a delivery address outside Australia has been nominated, the Price will not include Australian GST and additional Taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If goods are over the relevant country’s threshold and customs entry is required, there will also be an additional admin charge from our logistics partner for handling the customs clearance.
6.3 You will be charged the Price in Australian Dollars regardless of your delivery location. Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card or finance provider or Paypal. We are not liable for any difference between the Price quoted on the site and the actual amount charged to you for the Goods as determined by the fees and conversion rate used by your credit card or finance provider or Paypal. A change of conversion rates may also result in a refund being converted to a different amount than that which was charged to you. This is out of our control and the amount charged and refunded will be the Australian Dollar Price.
6.4 Marco line pty Ltd Online reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in the Price (provided your Order is not affected by an obvious pricing error, in which case the procedure in clause 5.3 will apply).
6.5 In respect of any Order, we will charge you and you agree to pay to us:
6.6 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website from time to time. When paying by credit card, you authorise Marco line pty Ltd Online to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.
6.7 You acknowledge and agree that any payment in respect of an Order must be cleared by Marco line pty Ltd Online before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
6.8 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
6.9 You will receive an invoice by email once payment in respect of your Order has been processed.
6.10 Marco line pty Ltd Online uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.
7.2 You should refer to the Shipping Options section of the Website for the applicable Delivery Fee for the Goods.
7.3 Indicative delivery time frames are set out in the Shipping Options section of the Website.
7.4 You acknowledge and agree that notwithstanding anything else stated on the Website:
7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.
7.6 If our delivery agent is unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card.
7.7 Where you do not collect your Goods from the outlet specified on the calling card within the time required of a failed delivery, you must contact our Customer Service Centre using the details provided at the start of these Terms and Conditions for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
7.8 Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Centre, or return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.
7.9 You warrant to Marco line pty Ltd that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so.
8.2. Collection of Click & Collect Orders is available from all Marco line pty Ltd Retail Stores Australia-wide (not available at Marco line pty Ltd Outlet Stores or independent retailers). Please note during major sales events and promotions Click & Collect may be temporarily unavailable. This will be stated at the checkout.
8.3. The Click & Collect service is currently only available to customers located within Australia.
8.4. When your Click & Collect order is ready, the store will contact you via email to advise that your order is available for collection. Orders will generally be available for collection up to 7 business days from the date that you place the Order.
8.5. During peak trading periods there may be delays in fulfilment. Marco line pty Ltd will notify you of any expected delays to your Order being available for collection via email.
10.2. Goods can only be returned under these Terms and Conditions (in particular, this clause 10) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.
10.3. Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you (and any applicable Delivery Fee) in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Marco line pty Ltd Online is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
10.4. It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Marco line pty Ltd Online is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
PART E: Terms and conditions for submissions
19.2 You confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property rights of others.
19.3 If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
19.4 Submissions should not include:
PART F: General
20.2 Various trade marks displayed on the Website (whether registered or otherwise), including Marco line pty Ltd, are owned by us. Other product and company names mentioned on the Website may be the trade marks of other people or entities. The trade marks displayed on the Website must not be used or reproduced without the prior permission of the relevant owner. If you are an authorised reseller of Marco line pty Ltd’ products and would like to request permission to use photography or other content from the Website for business purposes, please contact our customer service team via email.
20.3 If you believe you own the copyright in any work and that work is displayed on the Website without your permission, please contact us and the matter will be investigated.
21.2 Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, Marco line pty Ltd excludes, all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).
22.2 Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Marco line pty Ltd or Marco line pty Ltd’ Associates in connection with goods or services supplied to you will, at the election of Marco line pty Ltd, be limited to:
24.2 You represent and warrant to Marco line pty Ltd that all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Marco line pty Ltd.
27.2 Any third-party advertising on Marco line pty Ltd’ pages of third party social networking sites are not the responsibility of, or endorsed by, Marco line pty Ltd. All rights, including copyright in Marco line pty Ltd’ pages, are owned by or licensed to Marco line pty Ltd. Any use of any Marco line pty Ltd’ social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Marco line pty Ltd. All worldwide rights reserved.
31.2 The Website may be accessed from Australia or overseas. Marco line pty Ltd makes no representations that the content of the Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site if and to the extent that they are applicable.
31.3 Only you and Marco line pty Ltd shall be entitled to enforce these Terms and Conditions. You may not assign, transfer or sub-contract any of your rights or obligations under these terms to any third party unless we agree. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of legislation or otherwise.
31.4 Marco line pty Ltd reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Marco line pty Ltd Online with respect to that Order. If you do not agree to the amended Terms and Conditions, you must immediately cease all use of the Website, including terminate your membership of Marco line pty Ltd Rewards by contacting Marco line pty Ltd Customer Service on 0451387728. Your continued use of the Website, including any part of Marco line pty Ltd Rewards, will constitute acceptance of the amended Terms and Conditions.
31.5 Marco line pty Ltd may give notice to you by electronic mail via the details you have provided to us at the Website. You may give notice to us by emailing us here.
31.6 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
31.7 A failure or delay by Marco line pty Ltd to exercise a power or right under, or enforce strict performance with, these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Marco line pty Ltd does not preclude its future exercise or the exercise of any power or right.
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